Tiếng Anh thương mại A2

Talking About Your Job Role

Explaining Daily Responsibilities

Describing Your Team and Manager

Talking About Departments

Describing Company Structure

Talking About Working Hours and Shifts

Saying What You Can and Can’t Do

Describing Changes in Workload

Saying What You Like About Your Job

Talking About Past Experience

Describing Goals and Plans

Summarizing Your Role

Naming Office Equipment

Describing Tool Functions

Explaining Basic Work Processes

Using Tools Safely

Requesting Tools or Supplies

Reporting Equipment Problems

Giving Instructions with Equipment

Comparing Tools and Methods

Talking About Maintenance

Ordering Office Supplies

Filling Out Forms and Checklists

Following a Process Description

Describing a Work Schedule

Making a Plan for the Week

Arranging a Meeting

Changing a Meeting Time

Talking About Priorities

Using a Calendar

Discussing Availability

Setting and Meeting Deadlines

Planning a Business Trip

Confirming and Following Up

Handling Schedule Conflicts

Summarizing Your Weekly Plan

Talking with Colleagues

Explaining a Task

Giving and Receiving Feedback

Checking Understanding

Requesting Help Politely

Making a Simple Request

Giving Simple Updates

Explaining a Mistake

Apologizing and Offering Solutions

Asking for Clarification

Responding to a Request

Closing a Conversation Politely

Starting a Phone Call

Transferring a Call

Taking a Message

Calling to Ask for Information

Confirming Information by Phone

Leaving a Voicemail

Joining a Video Call

Chatting Online at Work

Ending a Call Politely

Phone Etiquette and Tone

Handling a Difficult Call

Reviewing a Phone or Chat Conversation

Setting Up a Meeting

Accepting or Declining a Meeting

Joining a Meeting Online or In Person

Stating the Purpose of a Meeting

Taking and Giving Turns

Agreeing and Disagreeing Politely

Asking for Clarification

Taking Notes During a Meeting

Summarizing Meeting Points

Making Simple Suggestions

Assigning Tasks

Following Up After a Meeting

Welcoming a Customer

Understanding Customer Needs

Recommending a Product or Service

Explaining Product Features

Answering Common Questions

Giving Information Clearly

Dealing with an Unhappy Customer

Apologizing and Offering Help

Redirecting a Customer

Following Up with a Customer

Closing a Conversation with a Customer

Reviewing Customer Interaction

Placing an Order

Confirming an Order

Asking About Prices

Explaining Discounts or Offers

Creating or Reading an Invoice

Requesting Payment

Talking About Payment Methods

Giving Delivery Information

Tracking a Delivery

Reporting a Delivery Problem

Replacing or Returning Items

Finalizing an Order

Describing a Problem at Work

Reporting an Issue

Asking for Help with a Problem

Explaining a Mistake

Apologizing for a Mistake

Offering a Solution

Reacting to a Problem

Following Instructions to Fix Something

Informing Others About a Delay

Rescheduling Due to a Problem

Documenting a Problem

Talking About a Past Mistake

Planning a Business Trip

Booking Flights and Hotels

Preparing a Travel Schedule

Packing and Travel Essentials

Arriving at the Destination

Checking In at a Hotel

Meeting a Client or Partner

Giving a Simple Company Tour

Asking for Local Information

Explaining a Travel Change or Delay

Summarizing a Business Trip

Welcoming Visitors to Your Office