Tiếng Anh thương mại B2

Using Diplomatic Language

Rephrasing for Clarity

Adjusting Tone for the Situation

Balancing Directness and Politeness

Handling Misunderstandings

Clarifying Expectations

Building Rapport in Communication

Handling Sensitive Topics

Adapting Language to Your Audience

Using Hedges and Softeners

Summarizing Complex Discussions

Improving Professional Presence

Recognizing Cultural Differences

Explaining Your Own Culture

Understanding Different Communication Styles

Avoiding Cultural Stereotypes

Clarifying Meaning Across Cultures

Building Trust with International Partners

Handling Miscommunication Respectfully

Managing Time and Deadlines Across Cultures

Understanding Business Etiquette

Working with Multinational Teams

Giving Feedback in Global Contexts

Collaborating Across Cultures Successfully

Understanding Formal Tone and Structure

Writing a Formal Inquiry Email

Responding to Formal Requests

Requesting Support or Approval

Making a Proposal Outline

Explaining the Purpose of a Proposal

Describing Benefits and Justification

Writing a Professional Cover Email

Formatting a Business Proposal

Anticipating Questions and Objections

Ending with a Call to Action

Proofreading for Clarity and Professionalism

Introducing a Negotiation Topic

Stating Your Position

Asking for the Other Side’s View

Finding Common Ground

Making and Responding to Offers

Handling Disagreement Constructively

Using Persuasive Language

Conceding and Compromising

Confirming Agreements

Closing the Negotiation

Following Up in Writing

Reflecting on Negotiation Results

Defining Leadership and Management

Describing Leadership Styles

Setting Goals for Your Team

Inspiring and Motivating Others

Making Team Decisions

Delegating Effectively

Giving Constructive Feedback

Coaching and Mentoring

Managing Performance

Handling Difficult Conversations

Recognizing and Rewarding Effort

Building a Leadership Mindset

Identifying a Workplace Conflict

Understanding Different Perspectives

Describing the Problem Neutrally

Keeping Emotions Under Control

Facilitating a Difficult Conversation

Proposing a Compromise

Agreeing on a Way Forward

Writing a Conflict Summary

Preventing Future Conflict

Helping Others Resolve Conflict

Reflecting on the Outcome

Creating a Respectful Work Environment

Defining Vision and Mission

Setting Strategic Goals

Understanding SWOT Analysis

Describing Key Performance Indicators (KPIs)

Discussing Resource Allocation

Talking About Priorities and Trade-offs

Building an Action Plan

Evaluating Risks and Challenges

Adjusting a Strategy Midway

Reviewing Strategic Progress

Communicating Strategy to a Team

Reflecting on Strategic Outcomes

Defining a Brand Identity

Understanding Your Target Market

Creating a Unique Selling Proposition (USP)

Crafting a Marketing Message

Choosing Marketing Channels

Coordinating a Campaign

Evaluating Campaign Results

Analyzing Competitors

Understanding Customer Perception

Adjusting Marketing Strategy

Presenting a Marketing Plan

Building a Long-term Brand Vision

Planning a Presentation

Outlining Your Message

Using a Hook to Start

Explaining Ideas Clearly

Using Visuals Effectively

Managing Time During a Presentation

Handling Questions from the Audience

Using Voice and Body Language

Practicing and Rehearsing

Dealing with Nervousness

Closing Strongly and Clearly

Getting and Using Feedback

Reading Graphs and Charts

Interpreting Business Metrics

Spotting Patterns and Trends

Comparing Data Sets

Drawing Conclusions from Data

Making Data-based Suggestions

Explaining Charts in Presentations

Writing Data Summaries

Analyzing Customer or Market Data

Evaluating the Reliability of Data

Visualizing Data Clearly

Reviewing Data for Strategic Use

Describing a Job Role

Writing a Job Posting

Screening Applications

Inviting Someone to Interview

Asking Interview Questions

Answering Interview Questions

Giving Feedback After Interviews

Making a Job Offer

Welcoming a New Employee

Giving Onboarding Instructions

Explaining Company Culture

Evaluating the Onboarding Process

Understanding CRM Basics

Tracking Customer Interactions

Building Long-term Relationships

Personalizing Communication

Handling Customer Concerns

Using CRM Software

Analyzing Customer Feedback

Segmenting Customers

Improving Customer Retention

Identifying Upsell Opportunities

Dealing with Inactive Clients

Measuring CRM Success

Setting Clear Goals

Tracking Your Progress

Managing Time Effectively

Prioritizing Tasks

Dealing with Distractions

Giving Performance Feedback

Receiving and Responding to Feedback

Improving Work Habits

Meeting and Exceeding Expectations

Dealing with Low Productivity

Supporting Colleagues’ Performance

Celebrating Success and Progress

Understanding a Business Crisis

Notifying the Right People

Describing the Situation Accurately

Responding Under Pressure

Giving Instructions in Emergencies

Communicating with External Partners

Managing Team Reactions

Making Quick Decisions

Reporting to Senior Management

Handling Public Communication

Reviewing the Response

Planning for Future Crises

Understanding Executive Communication Goals

Speaking with Clarity and Authority

Using Strategic Language

Being Concise and Impactful

Structuring Executive Briefings

Responding to High-level Questions

Presenting Key Metrics and Results

Handling Executive Feedback

Writing for Executives

Communicating Vision and Strategy

Representing Your Team or Department

Earning Executive Trust