1. Refund Eligibility
Refund requests are reviewed based on package status, class usage, and applicable promotion conditions.
2. Non-Refundable Cases
Refund may be denied in cases such as:
- Services already fully delivered.
- Violations of platform terms or fraudulent activity.
- Requests outside the allowed timeframe.
3. Refund Request Process
To request a refund, contact info@englishehe.com with account details, order information, and reason for request.
4. Processing Time
After approval, refunds are processed according to payment provider timelines and may vary by bank or channel.
5. Contact
For refund-related support, please contact info@englishehe.com.